Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
About the Pieces
Do the images exactly represent the piece I will receive?
The images are for reference only.
Due to the handcrafted nature and natural stones, there may be slight variations in color, tone, or size, which makes each piece unique.
Do you make custom jewelry?
Yes. We create custom and made-to-measure pieces adapted to your style, budget, and special occasion.
Are custom pieces returnable?
No. Custom, engraved, or made-to-measure pieces cannot be exchanged or returned, as they are crafted exclusively for you.
How long does a custom or made-to-order piece take?
Production time varies depending on the design.
The estimated timeframe is confirmed before starting manufacturing.
Location and Showroom
Where are you located?
Our showroom is located in San Pedro Garza GarcÃa, Nuevo León, at the following address:
Av. Roble 300, San Pedro Garza GarcÃa, Nuevo León, Mexico.
Do you have a physical store?
We have a private showroom designed to provide a personalized and exclusive experience to our clients.
Is the showroom open to the public?
No. Our showroom operates strictly by appointment only to guarantee privacy, personalized attention, and the necessary time to advise you.
How can I schedule an appointment?
Appointments are made exclusively with a prior reservation through:
Instagram @marianafaz
Our team will confirm availability and the schedule.
Can I see the pieces in person before buying?
Yes. At the showroom, you can see, try on, and receive personalized advice on available pieces, as well as start the process for custom jewelry.
Do you serve clients from outside Monterrey?
Yes. We serve clients from all over Mexico, the United States, and other countries, both in person (with an appointment) and online.
"Our showroom is a private space where every appointment is a carefully curated experience."
Shipping
Do you ship to Mexico and the United States?
Yes. We ship to Mexico and the United States, as well as selected international destinations.
How long does shipping take?
Delivery times are estimates and may vary based on destination, piece availability, and customs processes.
Do you include shipping insurance?
All our shipments are made through reliable couriers. The risk is transferred to the customer once the order is delivered to the carrier.
Do I have to pay taxes or duties?
For international shipments, taxes, duties, or customs charges are the responsibility of the customer.
Jewelry Care
How should I care for my jewelry?
We recommend:
- Avoiding bumps and falls.
- Not wearing it to sleep or exercise.
- Avoiding contact with perfumes, creams, and chemicals.
- Storing it in its original case.
Does the jewelry have a warranty?
The warranty does not cover natural wear and tear or damage caused by misuse, impacts, or repairs performed by third parties.
Customer Service
How can I contact you?
You can write to us directly at:
WhatsApp.
Our team will be happy to provide you with personalized advice.